Complaints and Appeals

Student Complaints and Appeals – Policy

The Student Complaints and Appeals Policy and Procedures establish the principles and framework to provide a fair, timely and effective system for addressing student complaints and appeals at Barton Business School (“BBS”).

They also set out what must be done to resolve student complaints and appeals if objective, unbiased decisions from BBS are to be achieved and students are to have the best possible outcomes.

This policy and procedures aim to ensure that all student concerns are managed to meet the Higher Education Standards Framework (Threshold Standards) 2021 requirements, particularly Standards 2.4.1-2.4.5.

The policy and procedures also comply with the requirements specified in the National Code of Practice for Providers of Education and Training to Overseas Students 2018, the Education Services for Overseas Students Act 2000 and the Higher Education Support Act 2003.

Students can access the BBS Student Complaints and Appeals Policy and Procedures here or email wellbeing@bbs.vic.edu.au