Student Complaints and Appeals

The Student Complaints and Appeals Policy and Procedures establish the principles and framework to provide a fair, timely and effective system for addressing student complaints and appeals at Barton Business School (“BBS”).

They also set out what must be done to resolve student complaints and appeals if objective, unbiased decisions from BBS are to be achieved and students are to have the best possible outcomes. 

This policy and procedures aim to ensure that all student concerns are managed to meet the Higher Education Standards Framework (Threshold Standards) 2021 requirements, particularly Standards 2.4.1-2.4.5. 

The policy and procedures also comply with the requirements specified in the National Code of Practice for Providers of Education and Training to Overseas Students 2018, the Education Services for Overseas Students Act 2000 and the Higher Education Support Act 2003. 

Students can access the BBS Student Complaints and Appeals Policy and Procedures here or email wellbeing@bbs.vic.edu.au

Arrival Support for International Students: We understand the challenges of adapting to a new country. Our arrival support includes transportation advice, accommodation assistance, and a comprehensive guide to life in Australia.

Orientation Programme: Mandatory for all new students, our orientation programme provides essential information about study and life in Australia. It includes detailed sessions on available wellbeing and support services.

Academic Support: We offer extensive academic support, including language and learning assistance. Our lecturers and course coordinators provide individual assistance to ensure academic success, with special attention to students at risk.

Student Services Support: Our services encompass a wide range of needs:

• Accommodation: Assistance in finding suitable living arrangements.
• Counselling: Support for academic and personal challenges, with referrals to external counselling services as needed.
• Health and Legal Services: Guidance on health services and legal advice, ensuring students know where and how to seek help.
• Visa Conditions and Work Support: Information sessions on visa conditions and assistance with job search and resume writing.
• IT Support: A dedicated IT helpdesk to assist with any technical issues you may encounter, from Wi-Fi connectivity to accessing online learning platforms.

Special Needs Support: We provide tailored support for students with special needs, including but not limited to adaptive materials, specialised seating arrangements, and extended time for assessments.

First Nations Student Support: Recognising the unique challenges faced by First Nations students, we offer specialised support such as academic workshops, additional tutoring, and culturally sensitive adjustments to assessment requirements.