At BBS, we understand that studying can sometimes be both exciting and challenging. Adjusting to higher education, managing study commitments, balancing work and personal responsibilities, or living away from home can place pressure on students at different stages of their learning journey.
BBS is committed to fostering a respectful, inclusive, and supportive learning environment where students feel encouraged to seek guidance and assistance when needed.
Whether students require academic guidance, support adjusting to study, assistance navigating personal challenges, or simply someone to talk to about their studies and student experience, students are encouraged to reach out to BBS as early as possible.
Our team is committed to supporting students throughout their learning journey and, where appropriate, assisting students to access relevant internal or external support services.
Support and guidance may be available in areas relating to:
Students seeking assistance or further information are encouraged to contact the Student Services team or refer to the Contact Us page.
Students requiring urgent assistance or external support services may also contact the following organisations where appropriate:
| Services | Contact Details |
|---|---|
| Ambulance, Fire, and Police | Call (000) |
| Victorian Ombudsman | Call (0409 936 235) https://www.ombudsman.vic.gov.au/ |
| Tertiary Education Quality Standards Agency (TEQSA) | Call (1300 739 585 or 0437 390 024) https://www.teqsa.gov.au/ |
| Department of Home Affairs | Call (131 881 – In Australia, +61 2 6196 0196 – Outside Australia) https://immi.homeaffairs.gov.au/ |
| Victoria Legal Aid | Call (1300 792 387) https://www.legalaid.vic.gov.au/ |
| Australian Taxation Office | https://www.ato.gov.au/ |
| Mental Health Support | https://www.mhvic.org.au/getting-help |
| Fair Work Ombudsman | Call (13 13 94) https://www.fairwork.gov.au/ |
Further information regarding student wellbeing, support services, student responsibilities, and related processes is available in the relevant BBS policies and procedures.